Privacy Policy

1. Who we are

SAMI AI (“SAMI OS,” “we,” “us”) provides an AI-assisted operating system for real estate professionals. This policy explains what we collect, how we use it, and the choices you have. It covers our websites and the SAMI OS platform.

2. Information we collect

• Account information — name, email, phone, company, and billing details when you sign up.
• Customer content — leads, contacts, notes, and other records you or your connected systems add to the platform.
• Communications content — calls placed or received through the platform (which may be recorded and transcribed), text messages, and voicemails, along with related metadata such as timestamps and phone numbers.
• Usage information — how the product is used, device and browser information, and log data, used to keep the Service secure and improve it.

3. How we use information

• To provide the Service: placing calls, sending texts, qualifying leads, running automations you approve, syncing to systems you connect, and producing summaries and analytics.
• To operate AI features: communications content is processed by AI models (including third-party AI providers under contract) to generate conversations, summaries, and suggestions.
• To bill, support, secure, and improve the Service.
• To meet legal, carrier, and messaging-registration obligations.

We do not sell personal information.

4. How information is shared

• Subprocessors — telephony carriers, AI model and voice providers, cloud hosting, analytics, and payment processors, each bound by contract to use data only to provide their service to us.
• Your connected tools — when you connect a CRM or other integration, we send it the data you configure (for example, call logs and notes).
• Legal — when required by law or to protect the Service, our users, or the public.

5. Call recording and consent

Calls made through the platform may be recorded and transcribed so agents get accurate summaries and follow-ups. Account owners are responsible for providing any notices and obtaining any consents that recording laws in their jurisdictions require. Text recipients can opt out at any time using standard stop keywords, which the platform honors automatically.

6. Retention

We keep customer content while your account is active. After termination, we make data available for export for a reasonable period and then delete or de-identify it, except where longer retention is required by law or for legitimate business records such as billing.

7. Security

We use industry-standard safeguards — encryption in transit, access controls, and audit logging — to protect data. No system is perfectly secure; please use strong, unique passwords and keep your account credentials private.

8. Your rights

Depending on where you live, you may have rights to access, correct, export, or delete personal information, or to object to certain processing. Contact us at team@getsami.ai and we will respond as required by applicable law. If you are a lead whose information was added by one of our customers, we may direct your request to that customer, who controls the relationship.

9. Children

The Service is for business use and is not directed to anyone under 18.

10. Changes

We may update this policy from time to time. Material changes will be announced by email or in the app before they take effect.

11. Contact

Privacy questions or requests: team@getsami.ai.